Item is "not as described"


An item is "not as described" if it is materially different from the item description or preview so be sure to "tell it like it is" when it comes to the features and functionality of items. If it turns out the item is "not as described" we are obligated to refund buyers of that item.




Item doesn't work the way it should


If an item doesn't work the way it should and can't easily be fixed we are obligated to refund buyers of the item. This includes situations where item has a problem that would have stopped a buyer from buying it if they'd known about the problem in the first place. If the item can be fixed, then we do so promptly by updating our item otherwise we are obligated to refund buyers of that item.




Item has a security vulnerability


If an item contains a security vulnerability and can't easily be fixed we are obligated to refund buyers of the item. If the item can be fixed, then we do so promptly by updating our item. If our item contains a security vulnerability that is not patched in an appropriate timeframe then we are obligated to refund buyers of that item.




Item support is promised but not provided


If we promise our buyers item support and we do not provide that support in accordance with the item support policy we are obligated to refund buyers who have purchased support.




No refund scenario


If our item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • Buyer doesn't want it after they've downloaded it.
  • The item did not meet the their expectations.
  • Buyer is not satisfied with the current feature availability of the product.
  • Buyer simply change their mind.
  • Buyer bought an item by mistake.
  • Buyer do not have sufficient expertise to use the item.
  • Buyer ask for goodwill.
  • Buyer can no longer access the item because it has been removed.
  • Problems originated from the API providing organization.
  • No refund will be provided after 30 days from the purchase of a item.



Force Refund


We hold the authority to refund buyer purchase by force without any request from buyer end. Force refund will stop software access as well as support access by denying purchase code with immediate action.




Refund Request


If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: [email protected]
  • By visiting this page on our website: http://sendsnap.io/support